If for any reason, you are not satisfied with your Mystic Pearls Handmade Jewellery, please return it for a refund or exchange within 15-days of receipt.

  • Please note that unless faulty, earrings cannot be returned or exchanged for hygiene reasons.
  • Please contact us before returning any items deemed faulty or damaged.
  • Any other item returned must be as new, unused, and include all original packaging including pouches and gift boxes.
  • Customers are responsible for all return postage costs.
  • We recommend that all returns are sent by Tracked Post/Recorded Delivery, and we do not accept responsibility for any lost, damaged, delayed, or stolen items.
  • We will confirm receipt of your return by email.
  • Refunds will be issued within 20-days of Mystic Pearls receiving your return, providing all items are undamaged and unworn.
  • Refunds will be credited using the original purchase method.
  • Any returns not meeting the above guidelines are accepted at the sole discretion of Mystic Pearls.